Goobr (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Goobr website, mobile applications, and related services, including interactions with Goobr-enabled vending machines (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

  • Name
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Communications or support requests you send to us

b. Transaction and Usage Information

  • Vending machine transactions and receipts
  • Rewards, credits, and bottle return data
  • Purchase history and preferences
  • Device and app usage information
  • Interaction data with Goobr vending machines

c. Technical Information

  • IP address
  • Device type, operating system, and app version
  • Log files and diagnostic data

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process transactions and payments
  • Provide receipts and transaction history
  • Manage rewards and loyalty features
  • Enable customer support
  • Improve and maintain our Services
  • Detect and prevent fraud or misuse
  • Send important service notifications

We may also send optional promotional or product update messages where permitted by law. You can opt out of marketing communications at any time.

3. Sharing of Information

We do not sell your personal data.

We may share your information with:

  • Payment processors to complete transactions
  • Service providers who help us operate the platform (hosting, analytics, email delivery, etc.)
  • Vending machine operators or business partners, only as needed to provide the service
  • Legal or regulatory authorities if required by law or to protect our rights and users

All third parties are required to protect your data and use it only for the purposes specified.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Your data may be stored and processed on secure cloud infrastructure in different countries. We ensure appropriate safeguards are in place for cross-border data transfers.

5. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Services
  • Comply with legal and accounting obligations
  • Resolve disputes and enforce agreements

You may request deletion of your account and personal data, subject to any legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Receive a copy of your data in a portable format

To exercise these rights, contact us using the details below.

7. Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Analyse site usage and performance

You can control cookies through your browser settings.

8. Children’s Privacy

Our Services are not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date and, where appropriate, notify users through the Services.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, please contact:Goobr Support
Email: info@goobr.com